Privacy Policy
Effective Date: [Aaj ki tareekh]
1. Introduction
Welcome to our services! We are committed to protecting your privacy. This privacy policy explains what information we collect, how we use it, and how we protect it across our platforms, including all current and upcoming apps.
2. Collected Information
We may collect the following types of personal information:
- Personal Information: Name, email, phone number, etc.
- Transaction Information: Order ID, payment details, transaction history.
- Usage Data: Interaction with our services, device information, browsing data.
- Location Data: If the service is location-specific, we may collect your location data.
3. Use of Information
Your personal information is used for:
- Providing services and support.
- Processing payments and issuing invoices.
- Resolving customer inquiries.
- Improving services through analytics.
- Complying with legal requirements and preventing fraud.
4. Data Sharing
We may share your data with third-party service providers only for the following reasons:
- With your explicit consent.
- To process payments through external payment gateways.
- As required by law, for fraud prevention or legal compliance.
5. Payments, Refunds, and Platform Fees
We accept payments for services, and the following refund policy applies:
- Payments: Payments are required in advance when ordering services.
- Refunds: Refunds will be issued if we are unable to complete your requested service within the specified time or due to technical issues.
- Platform Fees: Platform fees (such as payment gateway charges) are non-refundable.
- Refund Eligibility: Refunds will not be issued if the service has been successfully completed.
6. Service Delivery
Our services are provided online, such as KYC assistance, mobile solutions, repair courses, phone information, and other digital services. Delivery of services means the completion of your order or the requested service provided to you.
7. User Responsibilities
By using our services, you agree to the following responsibilities:
- Accuracy of Information: Provide accurate and up-to-date information.
- Non-abusive Behavior: Do not misuse our services, and respect legal boundaries.
- Timely Payments: Make payments for services on time and use the service as intended.
8. Data Security
We take necessary steps to secure your personal data, but please note that no method of transmission over the Internet is completely secure. Therefore, we cannot guarantee the security of any data you send us.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you if any significant changes are made. Please check the latest version periodically for updates.
10. Contact Us
If you have any questions regarding this privacy policy, or need assistance, feel free to contact us at:
- Email: merahelps@gmail.com
- WhatsApp: +91 78986 88371
- Instagram: MeraHelps on Instagram
11. Governing Law
This privacy policy is governed by the laws of India.